Refund policy

WELCOME TO THE  DAMESSA FASHION FAMILY!

Our goal at Damessa Fashion is for you to love every piece you order, but we know that returns happen. So we hope this makes it a simple process for you.

HOW DO I START A RETURN?

You can start your return by clicking the Return Portal link here  and just follow the easy steps below:

1. Log in to our returns portal. You will need your order number before you continue (Your order number can be found on your order confirmation email or in your 'my account' section on our website). You will also be asked to enter your email address or post code of the address that your order was delivered to.

2. Once there, please select the eligible items you would like to return and preferred return option.

3. Submit your request and wait for your return to be authorised by one of our staff member.

4. Once your return has been approved, you'll be emailed a shipping label or QR code to scan at your chosen drop-off point.

5. Securely package your items (to be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging) then its ready to post it off! Make sure to keep your proof of postage!

6. Keep an eye on your return tracking. You'll get an email once we receive your returned item(s). You'll receive your refund in up to 14 days!

WHAT IS MY RETURN POLICY?

You now have two options to return your items! We gladly accept returns for a full refund within 14 calendar days from the date you receive your order. If it's past the 14 day window, we still accept returns for a Damessa Fashion Gift Card or Store Credit.

WHAT QUALIFIES FOR A RETURN?

Items that qualify for a return are any item that is unworn, unwashed, undamaged, unused and with all the original tags attached.

Shoes scuff so easily on any hard or outdoor surface. Please try on shoes on carpet to keep them from scuffing before making your final decision. Shoe boxes are such an important part of the product presentation and must be returned without damage, along with the shoes.

Tops and dresses can get makeup on them very easily when trying on clothing. Please take extra care of makeup or deodorant rubbing off on the clothing.

Unfortunately, we cannot accept returns on sale items ( all items heavily discounted located in 'sale' or 'clearance' collection).

All items purchased with a Gift Card or store credit are not eligible for return. Gift cards purchased and store credit issued by Damessa Fashion can not be exchanged or refunded.

WHAT DO I DO IF MY ITEM ARRIVED DAMAGED?

If you receive an item that is damaged you need to submit your return request within 24 hours from the day you received your parcel. Once you choice 'damage item' as a return option we will ask you to attach a photo evidence of the damage to expedite the process. We do our best to accurately depict the correct colors of our clothing but colors may vary due to photography lenses and lighting. These situations do not qualify as defects but you most certainly can still return them.

ARE YOUR RETURN LABELS FREE?

Not right now , but we are always working on improving our customer service experience. Currently, if you choose to use the pre-paid return label sent to your email the £5.00 cost of the label will be deducted from the return total once we process your return. Our pre-paid return labels are only for use in the United Kingdom. Original shipping charges are not refundable. If you choice to not use the pre-paid label, you may use the chipping carrier of your choice however, you will be responsible for paying postage. Please keep a record of your tracking number so you can follow your order back to us.

WHAT PACKAGING SHOULD I SEND THE RETURN IN?

You are free to return your items in the original packaging or any packaging that will safely return the items back to us. Please do not staple any bags as it can damage the items.

WHAT IS MY RETURN PROCESSING TIME?

Once you receive an email indicating your return has reached our boutique, please allow us up to 14 business days for us process your return.

Thank you so much for shopping with our small business! We would be nothing without you :)